Wafid Arabic Institute
Noorart, your Partner in Education
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FAQs

How can I place an order?
  1. Retail Customers:
    The best way to place orders is through the Noorart website. It is the fastest and most convenient method. Another option is to send your order to Noorart by fax, mail or email. You can do this by using the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, print the “View Cart” page. Include this page along with your shipping address, phone number and email address. Orders that are not placed through the website will not be processed until payment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.
  2. Schools and Wholesale Customers:
    Schools and wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing. In addition, schools and wholesale customers also have the option of ordering by phone.
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What payment methods do you accept?
Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.
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How do I place my order if I want to pay by check, e-check or money order?
Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:

  1. Your printed shopping cart page
  2. Your name, address, email and telephone number
  3. The check or money order (made out to Noorart Inc.) with the final amount (including shipping charges as well as tax for Texas customers).


To the address below:

Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA

Orders will be shipped after payment is received. For money orders, items will be shipped one business day after payment is received. For payments by check, items will be shipped up to ten business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five business days to release the payment.

For more information about Paypal eCheck, visit the Paypal Help Center or click on one of the following links:
What is an eCheck?
How do I use eCheck?
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What are “out of stock” items?
If your order contains items we do not have sufficient inventory of, the following may occur:
  1. Some items can be back ordered, meaning that we will ship them to you as soon as they become available. A notice will appear below items that can be back ordered, informing you of the estimated date of arrival for these items.
  2. Items that can’t be back ordered may not be added to your order. You will not be allowed to check out until these items are removed from your cart. In this case, remove the items from your cart, but note the titles and desired quantities in the comments field before placing your order. We will try our best to restock these items and add them to your order, but we can’t offer a guarantee.
  3. For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.
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Can I cancel my order?
  1. You may cancel an order that has not yet shipped. There is no fee for such a cancellation.
  2. If the order has been shipped, but you still haven’t received it: refuse the shipment and inform Noorart. You will be refunded the cost of your order minus the original and return shipping charge.
  3. If you have already received the shipment: please refer to our return policy.
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How can I find an item I'm looking for?
There are plenty of ways to find the items you’re looking for:

a. The fastest way is to search for items using the search box located in the upper left side of each page:



b. If you are looking for a curriculum to meet your specific needs, you can use the Arabic or Islamic curriculum search wizards.
c. The Advanced Search is your friend if you want to search by ISBN, publisher or author.
d. You can browse through the main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year old child, browse through "Shop by Age >> 4 - 8 Years >> Books." Or if you are looking for items focusing on family, check "Shop by Theme >> Family and Marriage."
e. Email us at info@noorart.com

For suggestions regarding an item we don't currently sell: please suggest new items here.
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How can I get the best deals from Noorart?
a. Keep checking the site. Some of our best deals last only a few days (like deals of the day).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!
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How competitive are Noorart prices?
For items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at info@noorart.com. Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.

Please remember that we offer a special discount for religious schools. And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.
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What are coupons/promotion codes and how can I use them?
Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.
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I recently placed a large order. Can I place a new order using the items in my previous order instead of starting with an empty cart?
Of course! Sign in using the same email address and password used to place the first order. Click on “My Account” on the upper navigation bar. Then, click on “Re­order Items” and you will get a list of all items you ordered using your account.
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How can I get invoices for my orders?
a. You will receive an invoice by email when your payment is processed.
b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar) and then click "See Orders". There, you can see a list of all orders placed with your account and click on an order's date to view its details. Printing can be done either directly from the "All Orders" list or from each separate order's detail page. You can also email yourself the invoice by clicking "Email" on any order's detail page.
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Do you have a walk-in business?
No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.
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Can you gift wrap an order for me?
Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.
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How do I know if this item will fit my needs?
a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Check out our Preview Service with Free Shipping.)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at info@noorart.com.
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What are Noorart gift certificates?
A Noorart gift certificate is the perfect gift. It is a unique, economical (no shipping costs) and practical choice. You choose the amount of the certificate. A sales receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Then, the recipient can use the certificate to purchase any title of his/her choice from our vast selection of books, toys, audio and video tapes.

More about gift certificates
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How do I buy a Noorart gift certificate?
a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.
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How can Noorart gift certificates be claimed?
During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.
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Who can I send a Noorart gift certificate to?
Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.
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Do you offer discounts for schools?
Schools (financially supported by their members) qualify for a special discount on their purchases from Noorart.com. Please contact Noorart with your school’s information to receive this discount.
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How can I view the Noorart Curriculum Catalog?
Click here for Noorart Curriculum Catalog.
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What is your Preview Service with Free Shipping?
Selecting the right curriculum for your school can be a challenge. Noorart is pleased to offer our new Preview Service. Schools may now order copies of curriculums to preview before purchasing.
How it works:
  • Select the curriculums which most closely meet your needs.
  • Order your Preview copies with one­way free shipping.
  • Take 30 days to review your sample previews.
  • Choose the best curriculum for your students.
  • Return any preview samples you do not need.
To qualify:
  • Only one (1) copy per title may be ordered.
  • Maximum order may not exceed $500.
  • Customer must pay shipping on any returned items.
  • All teachers’ editions, supplementary and enrichment products are excluded from the preview service.
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How can I make money for my school?
Book Fair policy Noorart Audio Program
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Where's my order?
After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply google the tracking number to know where your order is. Alternatively, you can click on “My Account” at the top of the screen. Click on “See Orders” listed under the title “Orders”, then click on the date for the order you wish to track. You will see the tracking number there, which you can then click on to track shipping progress.

If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if you cannot find the email and we can inform you of your order’s status.
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Do you ship to…?
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.

Special Offer for USA & Canadian Schools
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How fast do you process orders?
Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)

Most confirmed school orders are processed within 1-3 business days. However, expect longer processing times between July and October of every year. If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.

Most confirmed wholesale orders are processed within 1-4 business days. However, expect longer processing times between July and October of every year.


*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.
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Do you have a Rush Service?
Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that Most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.
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How is shipping calculated?
Shipping costs are calculated based on the carrier you choose to ship with (FedEx/UPS or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.

You can use the shipping estimator at checkout to find the least expensive shipping method.
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What shipping options do you offer and what are estimated shipping times?
Click here for shipping options and estimated delivery time
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How are refunds completed?
As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.
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What is your return policy?
Click here to read the "Return Policy"
Click here to download the "Return Form"
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I forgot my password. How can I retrieve it?
Click on “Login”, fill in your email address, and click the "Click here if you've forgotten your password" link. It will display the password hint you provided when you first registered. If there is no hint, or if you still don’t know the password, click on the link to reset your password and enter a new one. (Note that resetting your password will result in deleting any saved credit card information - for security reasons).

You will receive an email with subject line Web store password retrieval, from info@noorart.com, informing you that your stored credit card info will be deleted. The email will include a link to reset your password. Clicking on the link will open the following form:

New password form

Enter your new password and hint. You will now be able to login and continue the checkout process.
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How safe is my private information?
We respect your privacy. Noorart promises not to sell, lease or share your private information with anyone. If you decide at any time to unsubscribe from our mailing list, your email address will removed from our lists and will not receive any promotional emails. You will continue to receive emails related to the status of your order, or if you make a request for correspondence with Noorart regarding an issue, or if you request to be notified regarding the availability of a specific item that was out of stock.

As per Noorart's partnership with EastWest Souk, we reserve the right to share all client and customer information with the EastWest Souk company and personnel.
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How do I make/use a wish list?
Adding items to your wish list:
On each item’s page, there is an "Add to wish list" button .
If you are not logged in, a message with a link to the login page will appear once you click the button, prompting you to login before adding the item to your wish list.


If you are already logged in, a pop-up will appear displaying the names of all the wish lists you have already created in a drop-down menu. You can then choose which wish list you would like to add the item to:


Choose the wish list you would like to add the item to and click "Add". You will then be informed that the item has successfully been added to one of your wish lists.


The following message will appear if the item is already on the selected wish list:


Creating a wish list:
There are two ways to create a wish list.
1. When clicking the "Add to wish list" button, you can create a new wish list on the pop-up window that appears. Simply click "New Wish List".


A window will open prompting you to name your Wish List and enter a description.


2. In the "My account" section:
a. Click on "My account" and then click on "New Wish List".
b. Type the name and description for the wish list you would like to create.
c. Click "Save". The new wish list will now appear in your list of Wish Lists.

Editing existing wish lists:
Go to the "My account" tab, to view, edit or delete an existing wish list. You can view or edit a wish list name and description, or remove items from the wish list.
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Can I have an order shipped to a drop shipment address?
Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.

To change your address:
  1. Click on "My Account".



  2. Click "Edit Your Profile".
  3. Click the "Change" button under the shipping address section.
  4. Click the "Use this Address" button beside the address you would like to use as your default address.
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Do you ship to the Virgin Islands?
USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.
* FedEx/UPS does not ship to the Virgin Islands.
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What is the Retail Loyalty Program?

You can now earn points with every Noorart purchase! Collect points and use them on future purchases. With each purchase made from Noorart, your points are automatically awarded (excluding shipping and taxes.) You can enjoy even more of our quality products without breaking the bank. Earn while you learn!

You can also earn 20 points for every review you submit. Your opinion is important! Reviews help other customers make the best decisions about the products they buy. You can submit one review for each of the products you have ordered. (Only one review per product, please.)

Program Description:
  • You earn ONE (1) point for each dollar you spend, excluding shipping and taxes.
  • For every TEN (10) points you earn, your account will be credited with ONE (1) dollar, which can be spent on a future purchase.
  • A minimum of 100 points is necessary for redemption.
  • How to Redeem: Log into your account and click on the "Redeem Points" button. Enter the number of redeemable points (10 points = $1) you would like to cash in. You will receive a confirmation email containing a coupon code, which can be applied to a future purchase. Your reward amount will automatically be deducted from the purchase amount.
  • This program is for retail customers only. Wholesalers and schools are not eligible for this program.
  • Points earned will be stored in your account. If you forget your password, please use the "forgot my password" link instead of opening a new account. Points earned in one account cannot be applied to any other account.
  • Points are deducted for any returns.
  • Discounted items may not be eligible for the reward program. Please check the item page for eligibility.
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How can I check my order history?
You can view all of your orders on Noorart.com. Simply follow these steps:
  1. Click on "My Account" and sign in. (If you cannot access your account, email us at info@noorart.com and we can email your login details to you.)
  2. Click on "See Orders" in the "Orders" section to view your order history.
  3. Click on "Reorder Items" to see all items purchased. You can use this page to easily reorder items you have purchased in the past. Simply fill in the quantity and click "Add to Shopping Cart".
  4. Click on "See All Transactions" to view all of your past transactions (estimates, sales orders, invoices, cash sales, etc.)

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Contact Us
Via Email
By Phone
1 (888) 442-5687
or
+1 (972) 234-9108
By Fax
1 (888) 442-5688
or
+1 (972) 534-1442
Our Address
(Use for shipping only, no walk-in business please):
1356 Exchange Dr
Richardson TX
75081 USA
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