EastWest Souk
Noorart, your Partner in Education
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FAQs

Order Placement
  1. Retail customers: The best way to place orders is through the Noorart website – this is the fastest and most convenient method, and we recommend all orders to be made this way. The second option for placing orders is by adding the items you want to purchase to the online shopping cart, without checking out. Instead, print out the “View Cart” page once you are done browsing. Include this page along with your shipping address, phone number and email address, and send the information to Noorart via fax, mail or email. Orders that are not placed through the website will not be processed until payment is received through one of the supported payment options. Retail orders are not accepted over the phone.
  2. Schools and wholesale customers: The same options for retail customers are available to schools and wholesale customers. Again, we recommend ordering online for convenience and expedient processing. Schools and wholesale customers also have the option of ordering by phone.
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Payment Options
All checkout pages are protected with SSL encryption. All orders must be prepaid. Customers may chose from a variety of payment methods, including MasterCard, Visa, Discover, American Express or PayPal. Money orders and checks are also accepted, but shipping can only occur after check clearance, typically two weeks after the check is received.
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In order to pay by check, e-check or money order
Add the desired items to your cart. When you are done shopping, view your cart, and choose the “estimate shipping” option to display your total costs. At this point, print out the cart page summary you are viewing. Mail the following items:

  1. printed shopping cart page
  2. your name, address, email and telephone number
  3. the check or money order (payee: Noorart Inc.) with the final amount (including shipping charges and taxes for Texas customers)

To the address below:

Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA

All orders will be shipped after payment is received. For money orders, items will be shipped one (1) business day after the payment is received. For payments by check, items will be shipped up to ten (10) business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five (5) business days to release the payment.

For more information about Paypal eCheck, visit Paypal help center or click on one of the following links:
What is an eCheck?
How do I use eCheck?
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Out of Stock Items:
If your order contains items we do not have sufficient inventory of, the following may occur:
  1. Some items can be back ordered. A notice will appear below items that can be back ordered, informing you of the estimated time of arrival for these items.
  2. Items that can’t be back ordered cannot be added to the final order. Such items will not allow you to checkout until they are removed from the cart. In this case, you can remove the items, check out with the rest of your order, and then add the titles and desired quantities to the comments field during checkout. We will try our best to restock these items and add them to your order, but we can’t offer any guarantees.
  3. For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button), and we will inform you once these items are back in stock. The email you receive when an item is back in stock in no way obligates you to buy it.
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Order Cancellation
  1. If you would like to cancel an order that has not been shipped yet, there are no fees for cancellation.
  2. If the order has been shipped, but you still haven’t received it: Refuse accepting the shipment and inform Noorart; you will be liable only for shipping fees both ways.
  3. If you have already received the shipment: Please refer to our return policy.
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How can I find an item I'm looking for?
Noorart provides plenty of ways for you to find the items you’re looking for:

a. The fastest way to search for items is by using the quick search box located in the upper left side of each page:



b. If you are looking for a curriculum to meet your specific needs, you can use the Arabic or Islamic curriculum search wizards.
c. The Advanced Search is your friend if you want to search by ISBN, publisher or author.
d. You can browse through the main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year old child, browse through "Shop by Age >> 4 - 8 Years >> Books." Or if you are looking for items focusing on family, check "Shop by Theme >> Family and Marriage."
e. Email us at info@noorart.com

For suggestions regarding an item we don't currently sell: Please suggest new items here.
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How can I get the best deals from Noorart?
a. Keep checking the site: Some of the best deals we provide only last for a few days (like deals of the day).
b. Join our mailing list: Customers who receive our newsletter receive special promotions not usually available to other customers.
c. us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!
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How competitive are Noorart prices?
For items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at info@noorart.com. Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.

Remember that we also offer a special discounts for religious schools, and you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.
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What are coupons/promotion codes and how can I use them?
Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website, and they can’t be combined with any other offers or discounts you might have; only one promotional code can be used per web order.
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I placed a large order with you earlier. Can I place a new order using the items I placed in my previous order, instead of starting with an empty cart?
Of course! Sign in using the same email address and password used to place the first order. Go to the “My Account” section on the upper navigation bar. Then click on “Re-order Items” and you will get a list of all items you ordered using your account.
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How can I get an invoice for the orders I placed?
a. You will receive an invoice by email once the order is billed.
b. You can view and print invoices for all orders you place with Noorart by signing into your account. Visit the "My Account" section (using the link in the upper navigational bar) and then click "See Orders" to see a list of all orders placed with your account. From there, you can click on an order's date to view its details. Printing can be done either directly from the "All Orders" list or from each separate order's detail page. You can also email yourself the invoice by clicking "Email" on any order's detail page.
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Do you have a walk-in business?
No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also acceptable via phone or fax.
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Can you gift wrap an order for me?
Unfortunately we don't provide this service anymore, but we want you to know that the packing slip we provide with the order doesn’t contain item prices or the total order amount. Invoices are only sent via email to the person who placed the order.
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How can I know that this item will fit my needs?
a. If you are a school in the US only, you can request a sample and we will ship it for you for free. Check our School Sample with Free Shipping offer.
b. Read the item details and description: We work very hard on this information to help you decide on the right items for you!
c. Check the sample images, scanned pages or sound tracks available on the item's page.
d. Read the reviews and discuss the item on the Noorart forums.
e. Call us at 1-888-442-5687 ext 102, or email us at info@noorart.com.
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What are Noorart Gift Certificates?
A Noorart Gift Certificate is the perfect gift. It is a unique, economical (no shipping costs or sending it through the mail) and practical choice. You set the certificate amount, a sale receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Now, the recipient can enjoy purchasing any title of his/her choice from our vast selection of books, toys, audio and video tapes.

more about Gift Certificate
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How do I buy a Noorart Gift Certificate?
a. Visit the Noorart Gift Certificate section.
b. Enter the amount you want the Gift Certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then follow the normal checkout process.
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How can Noorart Gift Certificates be claimed?
During the checkout process, you will be asked to fill in a Gift Certificate code to claim the Gift Certificate amount.
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Who can I send a Noorart Gift Certificate to?
Anyone! You can send it to a relative or friend, or give it to your kids or students. You could even enter your own email address and print the code on high quality paper, then use it as a competition prize.
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Religious Schools Discount
Religious schools qualify for a special discount on their purchases from Noorart.com. Please contact Noorart with your school information to receive these discounts
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Noorart Curriculum Catalog
Click here for Noorart Curriculum Catalog
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Preview Service - Free Shipping!
Selecting the right curriculum for your school can be a challenge. Noorart is pleased to offer our new Preview Service. Schools may now order copies of curriculums to preview before purchase.
How it works:
  • Select those curriculums which closely meet your need.
  • Order your Preview copies with one way free shipping.
  • Take 30 days to review your sample previews.
  • Choose the best curriculum for your students.
  • Return any preview samples you do not need.
To qualify:
  • Only one (1) copy per title may be ordered.
  • Maximum order not to exceed $500.
  • Customer must pay shipping on any returned items.
  • All teacher editions, supplementary and enrichment products are excluded from preview service.
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Make Money for Your School
Book Fair policy Noorart Audio Program
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Where's my order?
Once your order is approved and shipped, you will receive an email containing the tracking number. All shipping methods we use provide a tracking number. Simply Google the tracking number and you will know where the order is at that moment. Alternatively, you can click on the “My Account” tab at the top of the screen. Click on “See Orders” listed under the title “Orders”, then click on the date for the order you wish to track. You will see the tracking number here, which you can then click on to track shipping progress.

If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if the email is not there so we can inform you of your order’s status.
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Do you ship to…?
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.

Special offer for Canadian customers
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Shipping Rates and Options
Click here for shipping rates and calculation
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How do you compensate for returned items?
As per our return policy, you will have the option to either get a refund or store credit for items sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items, and are sure they follow our return policy. Please note that items returned without our approval and those not covered by our return policy will not be compensated.
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Shipping Calculation
Shipping costs are calculated in real time by the carrier you choose to ship with (UPS or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items. The actual percentage depends on the shipping method chosen.

You can use the shipping estimator before registering to find the least expensive shipping method based on your order weight and shipping address.
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Return Policy
Click here to read the "Return Policy"
Click here to download the "Return Form"
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Did you forget your password?
Go to the sign up page, fill in your email address, click the "Click here if you've forgotten your password" link to display the password hint you provided when you first registered. If there is no hint, or if you still can't remember the password based on the hint, click on the link to reset your password and enter a new one (Note that resetting your password will result in deleting any saved credit card information for security reasons).

You will receive an email with subject line Web store password retrieval, from info@noorart.com, informing you that your stored credit card info will be deleted. The email will include a link to reset your password and clear credit card information. Clicking on the link will open the following form:

New password form

Enter your new password and hint, continue to log in, and you will then be able to continue the checkout process.
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How safe is my private information?
We respect your privacy. Noorart promises not to sell, lease or share your private information with anyone. If you decided to unsubscribe from our mailing list at any time, we will never send you any promotional emails. The only emails you might receive if you unsubscribe are either related to the status of your order, or regarding an issue you need help with from Noorart, or if you requested to be notified about the availability of a specific item that was out of stock at the time.

As per Noorart's partnership with EastWest Souk, we reserve the right to share all client and customer information with the EastWest Souk company and personnel.
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Using Wish Lists
Adding items to your wish list:
On each item’s page, there is an "Add to wish list" button .
If you are not logged in, a message with a link to the login page will appear once you click the button, prompting you to login before adding the item to your wish list.
If you are already signed in, a pop-up page will appear displaying the names of all the wish lists you created earlier in a drop-down menu. You can then choose which wish list you want to add the current item to:
Select the wish list you desire to save the item under, then click "Add". You should be informed of the successful addition of the item to one of your wish lists.
The following message will appear if the item is already part of the selected wish list:
Creating a wish list:
There are 2 ways to create a wish list.
1. When clicking on the "Add to wish list" button, you can also create a new wish list from the pop-up page that appears. Simply click on the "New Wish List" link:
If you choose to create a new wish list, a window will open to insert the new wish list name and description into:
2. In the "My account" section:
a. Go to "My account" and click on "New Wish List."
b. Type the name and description for the wish list you want to create.
c. Click "Save" and the wish list you created will now appear as one of your wish lists.
Editing existing wish lists:
Go to the "My account" tab, to view, edit or delete an existing wish list. You can view or edit a wish list name and description, or remove items from the wish list.
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Drop Shipment Addresses
You can add drop shipment addresses to have orders sent directly to them. After changing the shipping address and submitting your order, remember to return the address back to your default one.

To change the default address:
  1. Go to the "My Account" page.



  2. Click the "Edit Your Profile" link.
  3. Click the "Change" button underneath the shipping address section.
  4. Click the "Use this Address" button beside the address you would like to be your default address.
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Shipping to the Virgin Islands
USPS considers the Virgin Islands a US state; to ship to this address, add United States as the Country and VI as the State in the shipping fields.
* UPS does not ship to the Virgin Islands.
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Canadian Shipping Special
For our valued customers in Canada we are now able to offer discounted brokerage charges with UPS for your convenience. For order under $20.00 there is now no charge for brokerage. For orders $20.00 to $200.00 there will be a flat rate fee of $10.00. This offer is only valid for Residential Addresses. Taxes are in addition to this.
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Retail Loyalty Program

Now you can earn points with each Noorart purchase. Collect points and use them on future purchases. With our Retail Loyalty Program you save money with every order. Best of all, you can enjoy even more of our quality products without breaking the bank. With each purchase made from Noorart, your points are calculated according to certain items, excluding shipping and taxes. Earn while your learn!

Program Description:
  • You earn ONE (1) point for each dollar you spend, excluding shipping and taxes.
  • For every TEN (10) points you earn, your account will be credited with ONE (1) dollar, which can be spent on a future purchase.
  • A minimum of 100 points is necessary before you can redeem them.
  • How to Redeem: Log into your account and click on the "Redeem Points" button. Enter the number of redeemable points (10 points = $1) you would like to cash in. You will receive a confirmation email containing a coupon code, which can be applied to a future purchase. Your reward amount will automatically be deducted from the purchase amount.
  • This program is for retail customers exclusively. Wholesalers and schools are excluded from the program.
  • Points earned will be stored in your account. If you forget your password, please use the "forgot my password" link instead of opening a new account. Points earned in one account cannot be applied to any other account.
  • Points are deducted for any returns.
  • Discounted items might not be eligible for reward program, please check item page.
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How to check my ordering history?
You can view all of your past orders with Noorart quickly and easily by following the easy steps below:

  1. Click on the "My Account" link and sign in (If you cannot access your account, email us at info@noorart.com. We will email your log in details to you.)
  2. Click on the "See Orders" link under the "Orders" section to view your past order history.
  3. Click on "Re-order Items" to check all items purchased before. Fill in the quantity and click "Add to Shopping Cart".
  4. Click on "See All Transactions" to view all of your past transactions (estimates, sales orders, invoices, cash sales, etc.)

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Contact Us
Via Email
By Phone
1 (888) 442-5687
or
+1 (972) 234-9108
By Fax
1 (888) 442-5688
or
+1 (972) 534-1442
Our Address
(Use for shipping only, no walk-in business please):
1356 Exchange Dr
Richardson TX
75081 USA
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