Gift & Media
How can I place an order?
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What payment methods do you accept?
Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.
How do I place my order if I want to pay by check, e-check or money order?
Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:
What are “out of stock” items?
If your order contains items we do not have sufficient inventory of, the following may occur:
Can I cancel my order?
How can I find an item I'm looking for?
How can I get the best deals from Noorart?
a. Keep checking the site. Some of our best deals last only a few days (like deals of the day).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.c. us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!
How competitive are Noorart prices?
For items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at email@example.com. Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.
Please remember that we offer a special discount for religious schools. And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.
What are coupons/promotion codes and how can I use them?
Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.
I recently placed a large order. Can I place a new order using the items in my previous order instead of starting with an empty cart?
Of course! Sign in using the same email address and password used to place the first order. Click on “My Account” on the upper navigation bar. Then, click on “Reorder Items” under "Orders" tab, and you will get a list of all items you ordered using your account.
How can I get invoices for my orders?
a. You will receive an invoice by email when your payment is processed.b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar) and then click "See Orders". There, you can see a list of all orders placed with your account and click on an order's date to view its details. Printing can be done either directly from the "All Orders" list or from each separate order's detail page. You can also email yourself the invoice by clicking "Email" on any order's detail page.
Do you have a walk-in business?
No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.
Can you gift wrap an order for me?
Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.
How do I know if this item will fit my needs?
a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Check out our Preview Service with Free Shipping.)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at firstname.lastname@example.org.
What are Noorart gift certificates?
A Noorart gift certificate is the perfect gift. It is a unique, economical (no shipping costs) and practical choice. You choose the amount of the certificate. A sales receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Then, the recipient can use the certificate to purchase any title of his/her choice from our vast selection of books, toys, audio and video tapes.
More about gift certificates
How do I buy a Noorart gift certificate?
a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.
How can Noorart gift certificates be claimed?
During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.
Who can I send a Noorart gift certificate to?
Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.
Do you offer discounts for schools?
Schools (financially supported by their members) qualify for a special discount on their purchases from Noorart.com. Please contact Noorart with your school’s information to receive this discount.
How can I view the Noorart Curriculum Catalog?
Click here for Noorart Curriculum Catalog.
What is your Preview Service with Free Shipping?
How can I make money for my school?
Where's my order?
After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply google the tracking number to know where your order is. Alternatively, you can click on “My Account” at the top of the screen.
in "My Account" page you will be able to view your most recent orders and the tracking number for each one, in case you cant find the order you are looking for click on "View All Order History" and then use the filter to include the date of the order you are looking for. the order will be displayed and you can use the tracking number to track the shipping progress.
If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if you cannot find the email and we can inform you of your order’s status.
Do you ship to…?
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.Special Offer for USA & Canadian Schools
How fast do you process orders?
Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)
Most confirmed school orders are processed within 1-3 business days. However, expect longer processing times between July and October of every year. If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.
Most confirmed wholesale orders are processed within 1-4 business days. However, expect longer processing times between July and October of every year.
*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.
Do you have a Rush Service?
Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.
How is shipping calculated?
Shipping costs are calculated based on the carrier you choose to ship with (FedEx or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.
You can use the shipping estimator at checkout to find the least expensive shipping method.
What shipping options do you offer and what are estimated shipping times?
Click here for shipping options and estimated delivery time.
How are refunds completed?
As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.
What is your return policy?
Click here to read the "Return Policy"
Click here to download the "Return Form"
I forgot my password. How can I retrieve it?
Click on “Login”, fill in your email address, and click the "Forgot password?" link. It will ask you to enter the email address you used when you first registered, Enter your email address and click on Send Email button.
You will receive an email with subject line Password Change Request For Noorart Account, from email@example.com, The email will include a link to reset your password. Clicking on the link will open the following form:
Enter your new password. You will now be able to login and continue the checkout process.
How safe is my private information?
We respect your privacy. Noorart promises not to sell, lease or share your private information with anyone. If you decide at any time to unsubscribe from our mailing list, your email address will removed from our lists and will not receive any promotional emails. You will continue to receive emails related to the status of your order, or if you make a request for correspondence with Noorart regarding an issue, or if you request to be notified regarding the availability of a specific item that was out of stock.
As per Noorart's partnership with EastWest Souk, we reserve the right to share all client and customer information with the EastWest Souk company and personnel.
How do I make/use a wish list?
Can I have an order shipped to a drop shipment address?
Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.To change your address:
Do you ship to the Virgin Islands?
USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.
* FedEx does not ship to the Virgin Islands.
What is the Retail Rewards Program?
You can now earn points with every Noorart purchase! Collect points and use them on future purchases. With each purchase made from Noorart, your points are automatically awarded (excluding shipping and taxes.) You can enjoy even more of our quality products without breaking the bank. Earn while you learn!
You can also earn 20 points for every review you submit. Your opinion is important! Reviews help other customers make the best decisions about the products they buy. You can submit one review for each of the products you have ordered. (Only one review per product, please.)
How can I check my order history?
You can view all of your orders on Noorart.com. Simply follow these steps: