1. Retail customers: The best way to place orders is through the Noorart website – this is the fastest and most convenient method, and we recommend all orders to be made this way. The second option for placing orders is by adding the items you want to purchase to the online shopping cart, without checking out. Instead, print out the “View Cart” page once you are done browsing. Include this page along with your shipping address, phone number and email address, and send the information to Noorart via fax, mail or email. Orders that are not placed through the website will not be processed until payment is received through one of the supported payment options. Retail orders are not accepted over the phone.
2. Schools and wholesale customers: The same options for retail customers are available to schools and wholesale customers. Again, we recommend ordering online for convenience and expedient processing. Schools and wholesale customers also have the option of ordering by phone.

1. Some items can be back ordered. A notice will appear below items that can be back ordered, informing you of the estimated time of arrival for these items.
2. Items that can’t be back ordered cannot be added to the final order. Such items will not allow you to checkout until they are removed from the cart. In this case, you can remove the items, check out with the rest of your order, and then add the titles and desired quantities to the comments field during checkout. We will try our best to restock these items and add them to your order, but we can’t offer any guarantees.
3. For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button), and we will inform you once these items are back in stock. The email you receive when an item is back in stock in no way obligates you to buy it.

1. If you would like to cancel an order that has not been shipped yet, there are no fees for cancellation.
2. If the order has been shipped, but you still haven’t received it: Refuse accepting the shipment and inform Noorart; you will be liable only for shipping fees both ways.
3. If you have already received the shipment: Please refer to our return policy.

1. Go to the "My Account" page.
   
   
   
   
2. Click the "Edit Your Profile" link.
3. Click the "Change" button underneath the shipping address section.
4. Click the "Use this Address" button beside the address you would like to be your default address.

Now you can earn points with each Noorart purchase. Collect points and use them on future purchases. With our Retail Loyalty Program you save money with every order. Best of all, you can enjoy even more of our quality products without breaking the bank. With each purchase made from Noorart, your points are calculated according to certain items, excluding shipping and taxes. Earn while your learn!

• You earn ONE (1) point for each dollar you spend, excluding shipping and taxes.
• For every TEN (10) points you earn, your account will be credited with ONE (1) dollar, which can be spent on a future purchase.
• A minimum of 100 points is necessary before you can redeem them.
• How to Redeem: Log into your account and click on the "Redeem Points" button. Enter the number of redeemable points (10 points = $1) you would like to cash in. You will receive a confirmation email containing a coupon code, which can be applied to a future purchase. Your reward amount will automatically be deducted from the purchase amount.
• This program is for retail customers exclusively. Wholesalers and schools are excluded form the program.
• Points earned will be stored in your account. If you forget your password, please use the "forgot my password" link instead of opening a new account. Points earned in one account cannot be applied to any other account.
• Points are deducted for any returns.
• Discounted items might not be eligible for reward program, please check item page.