Wafid Arabic Institute
Noorart, your Partner in Education
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Ordering

How can I place an order?
  1. Retail Customers:
    The best way to place orders is through the Noorart website. It is the fastest and most convenient method. Another option is to send your order to Noorart by fax, mail or email. You can do this by using the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, print the “View Cart” page. Include this page along with your shipping address, phone number and email address. Orders that are not placed through the website will not be processed until payment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.
  2. Schools and Wholesale Customers:
    Schools and wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing. In addition, schools and wholesale customers also have the option of ordering by phone.
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What payment methods do you accept?
Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.
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How do I place my order if I want to pay by check, e-check or money order?
Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:

  1. Your printed shopping cart page
  2. Your name, address, email and telephone number
  3. The check or money order (made out to Noorart Inc.) with the final amount (including shipping charges as well as tax for Texas customers).


To the address below:

Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA

Orders will be shipped after payment is received. For money orders, items will be shipped one business day after payment is received. For payments by check, items will be shipped up to ten business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five business days to release the payment.

For more information about Paypal eCheck, visit the Paypal Help Center or click on one of the following links:
What is an eCheck?
How do I use eCheck?
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What are “out of stock” items?
If your order contains items we do not have sufficient inventory of, the following may occur:
  1. Some items can be back ordered, meaning that we will ship them to you as soon as they become available. A notice will appear below items that can be back ordered, informing you of the estimated date of arrival for these items.
  2. Items that can’t be back ordered may not be added to your order. You will not be allowed to check out until these items are removed from your cart. In this case, remove the items from your cart, but note the titles and desired quantities in the comments field before placing your order. We will try our best to restock these items and add them to your order, but we can’t offer a guarantee.
  3. For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.
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Can I cancel my order?
  1. You may cancel an order that has not yet shipped. There is no fee for such a cancellation.
  2. If the order has been shipped, but you still haven’t received it: refuse the shipment and inform Noorart. You will be refunded the cost of your order minus the original and return shipping charge.
  3. If you have already received the shipment: please refer to our return policy.
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How can I find an item I'm looking for?
There are plenty of ways to find the items you’re looking for:

a. The fastest way is to search for items using the search box located in the upper left side of each page:



b. If you are looking for a curriculum to meet your specific needs, you can use the Arabic or Islamic curriculum search wizards.
c. The Advanced Search is your friend if you want to search by ISBN, publisher or author.
d. You can browse through the main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year old child, browse through "Shop by Age >> 4 - 8 Years >> Books." Or if you are looking for items focusing on family, check "Shop by Theme >> Family and Marriage."
e. Email us at info@noorart.com

For suggestions regarding an item we don't currently sell: please suggest new items here.
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How can I get the best deals from Noorart?
a. Keep checking the site. Some of our best deals last only a few days (like deals of the day).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!
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How competitive are Noorart prices?
For items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at info@noorart.com. Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.

Please remember that we offer a special discount for religious schools. And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.
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What are coupons/promotion codes and how can I use them?
Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.
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I recently placed a large order. Can I place a new order using the items in my previous order instead of starting with an empty cart?
Of course! Sign in using the same email address and password used to place the first order. Click on “My Account” on the upper navigation bar. Then, click on “Re­order Items” and you will get a list of all items you ordered using your account.
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How can I get invoices for my orders?
a. You will receive an invoice by email when your payment is processed.
b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar) and then click "See Orders". There, you can see a list of all orders placed with your account and click on an order's date to view its details. Printing can be done either directly from the "All Orders" list or from each separate order's detail page. You can also email yourself the invoice by clicking "Email" on any order's detail page.
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Do you have a walk-in business?
No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.
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Can you gift wrap an order for me?
Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.
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How do I know if this item will fit my needs?
a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Check out our Preview Service with Free Shipping.)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at info@noorart.com.
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What are Noorart Gift Certificates?
A Noorart Gift Certificate is the perfect gift. It is a unique, economical (no shipping costs or sending it through the mail) and practical choice. You set the certificate amount, a sale receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Now, the recipient can enjoy purchasing any title of his/her choice from our vast selection of books, toys, audio and video tapes.
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How do I buy a Noorart gift certificate?
a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.
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How can Noorart gift certificates be claimed?
During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.
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Who can I send a Noorart gift certificate to?
Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.
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How can I check my order history?
You can view all of your orders on Noorart.com. Simply follow these steps:
  1. Click on "My Account" and sign in. (If you cannot access your account, email us at info@noorart.com and we can email your login details to you.)
  2. Click on "See Orders" in the "Orders" section to view your order history.
  3. Click on "Reorder Items" to see all items purchased. You can use this page to easily reorder items you have purchased in the past. Simply fill in the quantity and click "Add to Shopping Cart".
  4. Click on "See All Transactions" to view all of your past transactions (estimates, sales orders, invoices, cash sales, etc.)

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Contact Us
Via Email
By Phone
1 (888) 442-5687
or
+1 (972) 234-9108
By Fax
1 (888) 442-5688
or
+1 (972) 534-1442
Our Address
(Use for shipping only, no walk-in business please):
1356 Exchange Dr
Richardson TX
75081 USA
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