Wafid Arabic Institute
Noorart, your Partner in Education
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Where's my order?
Once your order is approved and shipped, you will receive an email containing the tracking number. All shipping methods we use provide a tracking number. Simply Google the tracking number and you will know where the order is at that moment. Alternatively, you can click on the “My Account” tab at the top of the screen. Click on “See Orders” listed under the title “Orders”, then click on the date for the order you wish to track. You will see the tracking number here, which you can then click on to track shipping progress.

If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if the email is not there so we can inform you of your order’s status.
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How fast do you process orders?
Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on the shipping service chosen and your location. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)

Most Confirmed school orders are processed within 1-3 business days. However, expect more delay between July and October of every year. If you want your order to be delivered on a certain date, please request that when you place your order and we will inform you if we can do it. We always suggest placing your order at least 2 weeks before you need it, so we can deliver it to you on time inshAllah. Click here for shipping options and estimated delivery time

Most Confirmed wholesale orders are processed within 1-4 business days. However, expect more delay between July and October of every year.

*Confirmed: Any order is ready to ship and have no hanging issues like: payment, incorrect shipping address or items……etc
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Do you have a Rush Service?
Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that Most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.
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Do you ship to…?
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.

Special Offer for USA & Canadian Schools
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Can you gift wrap an order for me?
Unfortunately we don't provide this service anymore, but we want you to know that the packing slip we provide with the order doesn’t contain item prices or the total order amount. Invoices are only sent via email to the person who placed the order.
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Shipping Options and Estimated Delivery time
Click here for shipping options and estimated delivery time
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How do you compensate for returned items?
As per our return policy, you will have the option to either get a refund or store credit for items sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items, and are sure they follow our return policy. Please note that items returned without our approval and those not covered by our return policy will not be compensated.
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Shipping Calculation
Shipping costs are calculated based on the carrier you choose to ship with (FedEx/UPS or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.

You can use the shipping estimator at checkout to find the least expensive shipping method.
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Return Policy
Click here to read the "Return Policy"
Click here to download the "Return Form"
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Drop Shipment Addresses
You can add drop shipment addresses to have orders sent directly to them. After changing the shipping address and submitting your order, remember to return the address back to your default one.

To change the default address:
  1. Go to the "My Account" page.

  2. Click the "Edit Your Profile" link.
  3. Click the "Change" button underneath the shipping address section.
  4. Click the "Use this Address" button beside the address you would like to be your default address.
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Shipping to the Virgin Islands
USPS considers the Virgin Islands a US state; to ship to this address, add United States as the Country and VI as the State in the shipping fields.
* FedEx/UPS does not ship to the Virgin Islands.
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Contact Us
Via Email
By Phone
1 (888) 442-5687
+1 (972) 234-9108
By Fax
1 (888) 442-5688
+1 (972) 534-1442
Our Address
(Use for shipping only, no walk-in business please):
1356 Exchange Dr
Richardson TX
75081 USA
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