1. Retail Customers:
   The best way to place orders is through the Noorart website. It is the fastest and most convenient method. Another option is to send your order to Noorart by fax, mail or email. You can do this by using the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, print the “View Cart” page. Include this page along with your shipping address, phone number and email address. Orders that are not placed through the website will not be processed until payment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.
2. Schools and Wholesale Customers:
   Schools and wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing. In addition, schools and wholesale customers also have the option of ordering by phone.

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Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.

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Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:

1. Your printed shopping cart page
2. Your name, address, email and telephone number
3. The check or money order (made out to Noorart Inc.) with the final amount (including shipping charges as well as tax for Texas customers).

To the address below:

Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA

Orders will be shipped after payment is received. For money orders, items will be shipped one business day after payment is received. For payments by check, items will be shipped up to ten business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five business days to release the payment.

For more information about Paypal eCheck, visit the Paypal Help Center or click on one of the following links:
What is an eCheck?
How do I use eCheck?

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If your order contains items we do not have sufficient inventory of, the following may occur:

1. Some items can be back ordered, meaning that we will ship them to you as soon as they become available. A notice will appear below items that can be back ordered, informing you of the estimated date of arrival for these items.
2. Items that can’t be back ordered may not be added to your order. You will not be allowed to check out until these items are removed from your cart. In this case, remove the items from your cart, but note the titles and desired quantities in the comments field before placing your order. We will try our best to restock these items and add them to your order, but we can’t offer a guarantee.
3. For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.

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1. You may cancel an order that has not yet shipped. There is no fee for such a cancellation.
2. If the order has been shipped, but you still haven’t received it: refuse the shipment and inform Noorart. You will be refunded the cost of your order minus the original and return shipping charge.
3. If you have already received the shipment: please refer to our return policy.

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There are plenty of ways to find the items you’re looking for:

1. The fastest way is to search for items using the search box located in the upper left side of each page:
   


2. If you are looking for a curriculum to meet your specific needs, you can use the Arabic or Islamic curriculum search wizards.
3. The Advanced Search is your friend if you want to search by ISBN, publisher or author.
4. You can browse through the main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year old child, browse through "Books >> By Age >> 4 - 8 Years" Or if you are looking for items focusing on family, check "Shop by Theme >> Islamic Zone >> Family and Life".
5. Email us at [email protected]
   
   For suggestions regarding an item we don't currently sell: please suggest new items here

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a. Keep checking the site. Some of our best deals last only a few days (like deals of the week).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!

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For 99% of items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at [email protected].
Also check our price match guarantee policy details at Price-Match
Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.
Please remember that we offer a special discount for religious schools. (financially supported by their members). And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.

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Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.

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Of course! Sign in using the same email address and password used to place your previous orders. From “My Account” Page; click on “Re­order Items” under "Orders" tab, and you will get a list of all items you ordered using your account based on the dates you set in the filters at the top. just adjust the filters and you will get what you need.

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a. You will receive an invoice by email when your payment is processed.
b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar).
c. expand the “Orders” list located at the left side of the page and click on “Receipts” to open the receipts page.
d. use the filter to select the time interval where your invoice was created.
e. click on the receipt you want and then click on “Download as PDF” to save a copy on your PC.

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No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.

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Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.

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a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Check out our Preview Service with Free Shipping.)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at [email protected].

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A Noorart Gift Certificate is the perfect gift. It is a unique, economical (no shipping costs or sending it through the mail) and practical choice. You set the certificate amount, a sale receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Now, the recipient can enjoy purchasing any title of his/her choice from our vast selection of books, toys, audio and video tapes.

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a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.

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During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.

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Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.

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You can view all of your orders on Noorart.com. Simply follow these steps:

1. Click on "My Account" and sign in. (If you cannot access your account, email us at [email protected] and we can email your login details to you.)
2. Expand "Orders" list and choose "Order History".
3. Use "Filter" feature to determine ordering duration.
4. You can choose "Reorder Items" to see all items purchased. You can use this page to easily reorder items you have purchased in the past. Simply fill in the quantity and click "Add to Cart".
5. Click on "Receipts" to view all of your past receipts.
   
   

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